Services

We Provide On-Site IT
Services

and IT Staffing Solutions that strive to meet the highest expectations of our customers and this differentiates OTechnology Group from its competitors.

From small to large businesses the complaints about technology support remain the same: responsiveness, quality, performance, compliance, security, price and a failure to anticipate their clients’ needs. While “price” is the most often discussed differentiator, it rarely makes the top five technology support concerns of businesses today! The businesses of on-site technology support and IT Staffing Solutions are commoditized as everyone’s prices are about the same, but are their on-site IT services and IT Staffing Solutions? Sadly, the answer is no and it is here that OTechnology Group stands out from the others by consistently provide on-site tech services and IT Staffing Solutionsthat exceed customer expectations:

Responsive

We will answer your email or call, examine issues from your businesses perspective
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We will answer your email or call, examine issues from your businesses perspective and evolve as your needs do, provide cradle-to-grave resolution on all issues and get back to you on that quote or proposal. Our state-of-the-art customer portal provides you with real-time service request logging, updates, reports, copies of invoices, and more.

Price:

We offer a best-of-breed onsite technology services at competitive market
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We offer a best-of-breed onsite technology services at competitive market pricing and with something very rare in our industry; a warranty on all of our on-site IT services break fix work.
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Quality, Performance, Compliance :

We will meet or exceed your expectations for service delivery with our team
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We will meet or exceed your expectations for service delivery with our team of highly qualified and certified on-site tech support field technicians. Our solutions and consulting will allow you to meet all of your regulatory, compliance and security needs.

The mission of OTechnology

The mission of OTechnology Group is to be a great information technology provider
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The mission of OTechnology Group is to be a great information technology provider that is known for its outstanding customer on-site IT services, IT Staffing Solutions and strong client relationships.

Send us an email or give us a call. We would like to help solve your technology and IT staffing problems.

ATM / POS / Kiosk

OTechnology Group provides full service maintenance and support for ATMs, POS Systems and kiosks on site at any location in North America. Whether it is a single one time repair or a multi-site multi-device support contract, OTechnology Group can solve your problem. In addition, we provide Project Management for new deployments, removals, relocations and upgrades. We have the experience and trained staff to plan and execute your project and to exceed your expectations.

ATM maintenance and service for Financial and Retail businesses

Extensive network of ATM technical support specialists with an average of over 10 years experience in ATM maintenance and repair
Diebold, NCR, Wincor, Nautilus, Hantle, Genmega, GRG, Triton and other third-party ATMs

POS (Point-of-Sale) System maintenance and support

Extensive network of POS System support specialists with an average of over 10 years experience in POS maintenance and repair
Epicor, flexTRAX, ECRS, Micros, McKesson, QS/1, RMS, ScriptPro, Emporos, NCR/Radiant, Posera, Panasonic, ParTech, AccuPOS, Intl. POS, Semicron, ShopKeep, Speedline, Agilysys, Aldelo, RM POS, Future POS, Xpient and more
Terminals, flat/plasma screens, tablets, green screens, monitors, scanners, signature capture and card readers, receipt printers, computers and in-store servers and networks
Support for both under and out of warranty equipment

Kiosk Systems

Extensive network of kiosk systems support specialists with experience in a wide range of specialty kiosk systems and related equipment

ATM / POS / Kiosk Services

Desktop / Laptop / Tablet

OTechnology Group provides on-site break/fix repairs, maintenance and upgrades for your desktops, laptops and tablets. Collectively, these are the most important and heavily used pieces of IT equipment in your company. Your business requires a reliable and trusted service provider for implementation, service, maintenance, warranty repairs, moves and upgrades for all of your critical IT assets. OTechnology Group will provide full life-cycle support for your IT equipment from acquisition and deployment to end-of-life and disposal or can provide on site support on an as-needed basis. In addition, we can provide for the maximum return on your IT investments by extending the end-of-life beyond equipment warranty by offering extended life product services, support and parts for your legacy equipment. IT support services are always performed by our certified support technicians.
We are able to provide immediate, qualified, expert on site tech support for your business and for all of your IT equipment. We offer a range of service plans: from one-time (no contract) service calls to multi-year service agreements. Whatever your specific requirements we have a service plan that will work for your business.
Our philosophy is to combine world-class customer service with qualified technical expertise to solve all of your IT problems the first time and build a rewarding relationship with every customer. We know how frustrating, time-consuming and distracting technology problems can be for any business and it is important to OTechnology Group to help keep your business running smoothly. Selecting the right solution for your desktops, laptops and tablets is as easy as contacting OTechnology Group today by email or phone.

We provide experienced and certified support for the following equipment manufactures:

Computer, Laptop and Tablet Repair

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Hewlett-Packard

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Dell

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Lenovo

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Apple

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Asus

N

Sony

N

Toshiba

N

Acer

N

IBM

N

Gateway

N

Samsung

N

Microsoft

N

And many others…

Hd Displays

OTechnology Group provides professional installation, maintenance and repair of High-Definition IPTV, LCD, LED, DLP and Plasma displays. Our service includes on site parts replacement, covered warranty service and project management services. We provide our service for both commercial and high-end home theater installations and we have the qualified, experienced and certified technicians to deliver a complete solution including cabling, mounting, sound systems and all other components.

Home theater system services:

  • Pre-installation site inspection
  1. Site feasibility for both indoor and outdoor systems
  2. Identification of any problems and recommended solutions
  3. Detailed estimate and diagram of the complete system
  • System review and recommendations
  • Detailed estimate and diagram of the complete system
  • Maintenance and Repair

Commercial signage displays supported:

  • Full Matrix indoor/outdoor LED
  • Video RGB billboards
  • Full Color LED displays
  • Plasma and LED TV displays
  • Interactive touch screen displays
  • Interactive touch screen kiosks
We service all major manufactures of commercial signage and High-Definition displays. Email or call us today for an estimate.

Networking

OTechnology Group provides support for everything from customized to traditional networks: Local Area Networks (LAN), Wide-Area Networks (WAN), Virtual Private Networks (VPN), Wireless Networks (WLAN), Storage Area Networks (SAN) and more.
OTechnology Group provides support for everything from customized to traditional networks: Local Area Networks (LAN), Wide-Area Networks (WAN), Virtual Private Networks (VPN), Wireless Networks (WLAN), Storage Area Networks (SAN) and more. Our expert technicians can provide support with initial network requirements, design, acquisition, setup and installation, problem diagnosis and repair, and continuous remote monitoring services.

Networks are the backbone of your business’ technology infrastructure and are crucial to your operations. OTechnology Group can provide both experienced on-site support and monitoring for all of your network equipment, including all of the following and more:

Networks

  • Servers
  • Routers
  • Firewalls
  • Wireless Access Points
  • External circuit providers
  • Cabling
OTechnology Group also has a solution for any cabling project. From simple to complex, we are able to provide best-in-class design and delivery. For a single site office requiring only a few cables to large dispersed campuses requiring complex enterprise solutions we have the experienced project managers and certified technicians to deliver your project on-site, on-time and on-budget.

Printer Copier

OTechnology Group offers a wide range of printer and copier services for all types of printers, multi-function machines and copiers including dot matrix, laser, thermal and inkjet. OTechnology Group offers a wide range of printer and copier services for all types of printers, multi-function machines and copiers including dot matrix, laser, thermal and inkjet. From simple one-time repairs to fully Managed Print Services we have the right solution for your business no matter its size or printing needs. Our North America service network can provide on-site service for all major brands and is fully authorized to provide in-warranty repair on all of the following brands
  • Hewlett-Packard
  • Xerox
  • Canon
  • Canon
  • Epson
  • Samsung
  • Brother
  • Dell
  • Lenovo
  • Panasonic
Regardless of your imagining technology needs, we can supply a cost-effective solution to ensure minimal downtime and increase reliability and performance.

OTechnology Group offers one-time repair service calls, Printer and Copier Service Agreements, and fully Managed Print Services for all printers and copiers. Our Service Agreements provide a fixed cost per month per device service that ensures regular maintenance, covers all service repair and parts costs and ensures the reliable operation of your printers and copiers.

OTechnology Group Managed Print Services provides state-of-art multi-function network printers and copiers and print supplies (toner and parts, etc.) completely covered by a low per printed page fee. A highly reliable, fully supported and affordable service in which you only pay for what you use will lower the total cost of ownership and expense of printing for the average small business by as much as 30% while removing all of the headaches and added expenses of owning and managing your own print environment.

Project Management

OTechnology Group’s project management team has the expertise and experience to deliver your complicated and challenging IT projects anywhere in North America. Whether it is a single-site or multi-site nationwide project we have the resources and knowledge to deliver your project and meet all project goals. From project planning and scope definition to implementation and final delivery we have the resources and ability to meet those critical project milestones and avoid costly scope creep through careful planning and precise execution. IT project complexity and the lack of technical expertise are the main causes of IT project delays and failures. Do you have the right resources for your IT project? OTechnology Group will coordinate pre-installation site evaluations and site planning, acquisition, scheduling, staging, project documentation, communication and installation. We provide end-to-end IT project management and execution.

We have extensive experience with a wide range of projects from

  • Nationwide software and hardware upgrades
  • New site installations
  • Microsoft Active Directory Design and Implementation
  • Server Consolidation & Cloud Migration
  1. VMware Implementation
  2. Citrix Implementation
  3. Storage Network Implementation
  4. Backup & Disaster Recover Implementation
  5. Virtual Desktop & Server Implementation
  • Point-of-Sale (POS) installations and upgrades
  • Printer and copier installations or refreshes
  • Relocations:
  1. IT equipment moves
  2. Office re-stacking or moves
  3. IT Equipment upgrades, refreshes, and disposal
  • Cabling projects
Allow us to provide state of the art project management for your next project with real-time tractable project plans and status updates on our customer portal, best in class project management and coordinated delivery of every project component. Our transparent approach to project management, our proven processes and our experienced team combine to ensure client satisfaction.

Contact OTechnology Group by email or phone to discuss your project.

Relocation Services

OTechnology Group knows how disruptive and time-consuming relocations and moves can be to your business. Our service includes on site parts replacement, covered warranty service and project management services. We provide our service for both commercial and high-end home theater installations and we have the qualified, experienced and certified technicians to deliver a complete solution including cabling, mounting, sound systems and all other components.

We have extensive experience with a wide range of projects from

  • IT equipment relocation for local and long distance moves throughout North America
  • Relocation Project Management
  • Equipment upgrades, replacements and redeployments
  • Equipment disposal:
  1. Resale
  2. Recycling
  3. Donation

Please contact us for all of your relocation needs by email or phone.