About Us
On-Time. On-Site. On-Budget.
Gurus2go provides on-site IT Services and IT Staffing Solutions throughout North America.
Gurus2go manages a far-reaching network of approximately twenty-thousand Tier 1, 2, and 3 field technicians who are available to work 24×7 throughout the United States and Canada, providing best-in-class on-site tech support. Our core strengths are years of technical and operational experience, our internal processes which leverage best-of-breed technology and world-class customer service to set us apart from our competitors. Our goal is to be “flawless” in the eyes of our customers and deliver world-class onsite technology services and be their IT Staffing Agency of choice.
We provide the following technology support & maintenance on-site IT services throughout North America:
Company Overview
Gurus2go provides world-class on-site IT support and IT staffing solutions throughout North America. We maintain a far-reaching network of approximately twenty-thousand Tier 1, 2, and 3 field technicians who are highly experienced, proficient and available to work 24×7 throughout the United States and Canada. Our core strengths are years of technical and operational experience and our internal processes which leverage our best-of-breed technology and world-class customer service that set us apart from our competitors. Our goal is to be “flawless” in the eyes of our customers and deliver a true world-class IT support service.
Existing clients range from global commercial real-estate firms to small regional banks to single location retail businesses.
We are technologist but our focus is on our customers and their businesses. We understand that you want your IT problems resolved quickly, effectively and at reasonable cost, so that you can focus on your business and not your IT problems. We bring our unique expertise and technical knowledge together to solve technology problems and deliver complex solutions for our customers. This is the core of what we do and combined with our focus on customer service defines our company and its mission. Many of our competitors get lost in the technology and tools of our trade and consequently lose sight of their clients’ needs. Certainly, the tools, applications, processes, deployed technology, and resources are the foundations of the service we offer; but the actual needs of our clients’ business and the impact of technology and automation must be taken into consideration. This is why the most important component of our service is our people. It is here that we make our most important and long-term decisions and largest investments. Our people are ultimately the primary reason for our success and our clients’ satisfaction.
Gurus2go on-site IT support and IT staffing solutions bring to the marketplace solutions that resolve your IT problems, protects your business and do so with predictable and reasonable pricing. We bring peace of mind and security to the management and operation of IT assets for their entire life-cycle.
Gurus2go would be delighted to learn about your business and its technology needs and to assist you in solving them. Please contact us today by email or phone.
We Promise to
Deliver on all of our commitments
Stand behind all the work we do
Meet or exceed your expectations
Work to understand your technology needs
Evaluate the impact of technology and automation on your business
Cover your regulatory and compliance issues
Continue to innovate and adopt new technologies
Help ensure that you are realizing the costs saving benefits of your technology
Build a relationship of trust and respect
Management Team
Craig Skinner Co-founder
OTechnology Group, LLC.
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Throughout his career, Craig has brought vision and thought leadership to exact needed change and engage everyone in the tasks at hand. His talent in engaging with clients and employees at every level benefits OTechnology Group and its clients immeasurably by ensuring success and instilling loyalty and excitement.
Careers
Gurus2go values diversity and is committed to equal opportunity in its employment practices and business operations. Gurus2go values diversity and is committed to equal opportunity in its employment practices and business operations. All qualified applicants will receive consideration for employment without regard to any status or condition including all those with protected status or disability. We are an EEO/M/F/V/D employer.
To apply for any of the positions below, please email your cover letter and resume (curriculum vitae) to: careers@gurus2go.com
IT Field Service Technician (USA & Canada)
Experienced IT Field Service Technicians are needed for the installation / move / service / repair of computers, servers, networks (cabling, routers, switches, wireless, etc.), copiers, printers, fax machines, scanners and other computer equipment at customer locations. Also needed are experienced ATM (Automated Teller Machine) technicians, Point-of-Sale (POS) and general Electronics Technicians.
Experience and Skills Required
- A minimum of two years’ experience as an IT Field Service Technician
- Must have valid certifications (see list below)
- Proven skills in repairing and trouble-shooting problems
- Ability to provide high quality customer service and possess good organizational skills
- Have the ability to work well within a team environment, be customer focused and fully aware of service delivery standards
- Must have access to reliable transportation
Languages
- Candidates must be completely fluent in local language
- Additional languages desirable but not required
- Excellent communication skills, verbal and written, when dealing with customers, vendors and co-workers
Benefits
- Competitive compensation
- Medical coverage available (varies by region)
- OTechnology Group is committed to the ongoing training and development of its staff, and training will be provided as appropriate
- Advancement opportunities; Area Leads, Supervisors, Managers and Directors and Project Managers
- Flexible working hours and arrangements
- Minimum of two weeks’ vacation (annual leave – varies by region)
- Position and project performance based bonuses
The following is a list of desired IT certifications. It is not a complete list and other accredited certifications will be considered.
Computer Hardware, Administration, Networking & Help Desk
CompTIA Server+
CompTIA Network+
Apple Certified Macintosh Technician (ACMT)
Apple Certified Support Professional (ACSP)
Certified Wireless Technology Specialist (CWTS)
Certified Wireless Network Administrator (CWNA)
BICSI ITS Technician
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Linux Professional Institute Certification Levels 1, 2, and 3
LPIC-1 aka Junior Level Linux Certification
LPIC-2 aka Advanced Level Linux Certification
LPIC-3 aka Senior Level Linux Certification
Red Hat Certified Engineer (RHCE)
HP Accredited Systems Engineer (ASE)
HP Certified Systems Engineer (CSE)
Cisco Certified Network Professional (CCNP)
HDI-Customer Service Representative
ITIL Service Desk Analyst
ITIL Service Desk Manager
ATM (Automated Teller Machine)
OEM Certifications
Electronics Technician Certifications
ATM (Automated Teller Machine)
Electronics Technician Certifications
Health Care
CPHIT, CPEHR, CPHIE & CPORA
RHIA: Registered Health Information Administrator
HCISPP: HealthCare Information Security and Privacy Practitioner
CAHIMS and CPHIMS from HIMSS
POS (Point-of-Sale) Systems
Database
Oracle Database 11g Administrator Certified Professional
Oracle Database 11g Administrator Certified Master
Oracle Database SQL Certified Expert
Certified Data Management Professional (CDMP)
MTA Database
MCSA: SQL Server 2012
MCSE: Data Platform
MCSE: Business Intelligence
IBM Certified Database Associate – DB2 10.1 Fundamentals
IBM Certified Database Administrator – DB2 11 DBA for z/OS
IBM Certified Advanced Database Administrator – DB2 10.1 for Linux UNIX and Windows
MongoDB Certified DBA, Associate Level (Beta)
MongoDB Certified Developer, Associate Level (Beta)
Computer Forensics
Certified Hacking Forensic Investigator (CHFI)
Certified Forensic Computer Examiner (CFCE)
GIAC Certified Forensic Analyst (GCFA)
GIAC Certified Forensic Examiner (GCFE)
Professional Certified Investigator (PCI)
Enterprise Architect
Certified IT Architect Foundation (CITA-F)
Certified IT Architect Associate (CITA-A)
Certified IT Architect Specialist (CITA-S)
Certified IT Architect Professional (CITA-P)
Enterprise Architect
Senior Enterprise Architect
Distinguished Enterprise Architect
Enterprise Architect Fellow
Certified SOA Architect
Black Belt Certified Enterprise Architect (CEA)
Storage
Cisco Data Center Storage Networking Design Specialist
CompTIA Storage+ Powered by SNIA
EMC Proven Professional: Storage Administrator (EMCSA)
HP Master ASE – Storage Solutions Architect V1
Virtualization
VMware Certified Professional (VCP and VCP5)
VMware Certified Associate (VCA)
Citrix Certified Associate (CCA-AD)
Citrix Certified Professional (CCP-AD)
Citrix Certified Expert (CCE-AD)
RHCVA: Red Hat Certified Virtualization Administrator
Oracle VM 2.0 for x86 Certified Implementation Specialist
Oracle VM 3.0 for x86 Certified Implementation Specialist
Oracle Virtual Desktop Infrastructure 3 Certified Implementation Specialist
IBM Certified Associate Developer – Rational Test Virtualization Server V8
IBM Certified Systems Expert – Virtualization Technical Support for IBM i -v1
IBM Certified Systems Expert – Virtualization Technical Support for AIX and Linux – v2
Telecommunications
Cisco Certified Network Professional Voice (CCNP Voice)
Certified Telecommunications Network Specialist (CTNS)
Certified IP Telecom Network Specialist (CIPTS)
Registered Communications Distributions Designer (RCDD)
Certified in Convergent Network Technologies (CCNT) Certification
Alcatel-Lucent Network Routing Specialist I (NRS I)
Alcatel-Lucent Network Routing Specialist II (NRS II)
Alcatel-Lucent Triple Play Routing Professional (3RP)
Alcatel-Lucent Service Routing Architect (SRA)
Rockwell ControlLogix
Avaya Certified Associate (ACA)
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Solutions Specialist (ACSS)
Avaya Certified Specialist (ACS)
Avaya Certified Expert (ACE)
Avaya Certified Solutions Architect (ACSA)
Wireless Networking
CWNA: Certified Wireless Network Administrator
CWSP – Certified Wireless Security Professional
CWDP – Certified Wireless Design Professional
CWAP – Certified Wireless Analysis Professional
CWNE – Certified Wireless Network Expert
CWNT – Certified Wireless Network Trainer
Cisco Certified Network Associate Wireless (CCNA Wireless)
Cisco Certified Network Professional Wireless (CCNP Wireless)
Cisco Certified Internetwork Expert Wireless (CCIE Wireless)
GIAC Assessing and Auditing Wireless Networks (GAWN)
iNARTE Wireless Device Certification Professional (WDCP)
Project Management
Certified Associate in Project Management (CAPM)
CompTIA Project+
Master Project Manager (MPM)
Certified Project Manager (CPM)
Linux
LPIC-1, LPIC-2, LPIC-3
Novell/SUSE Certified Linux Administrator (CLA)
Novell/SUSE Certified Linux Professional (CLP)
Novell/SUSE Certified Linux Engineer (CLE)
Red Hat Certified Systems Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
Red Hat Certified Architect (RHCA)
Oracle Certified Associate (OCA), Oracle Linux 5 and 6 System Administrator
Oracle Certified Professional (OCP), Oracle Linux 6 System Administrator
IT Governance
Certified in the Governance of Enterprise IT (CGEIT)
Certified in Risk and Information Systems Control (CRISC)
Governance, Risk Management, and Compliance Professional (GRCP)
Certificate in Information Security Management Principles
Information Security
GIAC Security Essentials certification
Certified Ethical Hacker (CEH)
Certified Information Systems Security Professional (CISSP)
Certified Information Security Manager (CISM)
SOA Security Specialist
Web
Zend Certified Engineer PHP 5.3, HTML, CSS, JavaScript, jQuery, XML, ASP, PHP, MySQL,
Apache, Android, BSD, Linux, Solaris, .NET, Mono, etc.
Cloud
MCSE: Private Cloud
VMware VCP – Cloud
HP ASE Cloud Architect V2
Certified Cloud Technology Professional
Prices & Terms
Pricing
| On-Site: | $119.00 / per hour |
| After Hours*: | $149.00 / per hour |
| Weekend and Holiday: | $179.00 / per hour |
| Remote: | $ 79.00 / per hour |
| Rush**: | $ 59.00 / one time flat fee |
*After hours is defined as; before 7am and after 5pm local.
**Applies to same day only.
Gurus2go
IT Staffing Pricing
Client agrees to pay Gurus2go by major credit card (Visa, Master Card, or American Express) before and/or at the time of service. For on-site IT service, your credit card will be charged for one hour prior to the technician arriving on-site, and the remaining balance, if any, will be charged after the appointment has concluded and sign off has been received. For remote service, the credit card will be charged after the remote service call is completed.
Payment terms for all contracted and Managed Services will be governed by those agreements.
Payment
Warranty
Gurus2go offers a best-in-class next business day warranty. If the same problem occurs within 24-hours of your on-site visit, we will return at an agreed upon time to fix the problem at no cost to you. We know that our Guaranteed Warranty is extremely rare and unusual in our industry – we like to think that we are too. We have a great deal of confidence in our business and we want our customers to do so as well.
Gurus2go offers ad-hoc on-site IT service, corporate agreements, maintenance and service agreements, and IT staffing solution agreements. Agreement terms and pricing are based on the location, scope and type of work and skills required, and will be competitively customized for each customer.
Contract Agreements
Our Team
Gurus2go is committed to being the best on-site IT services and IT Staffing Solutions company in the marketplace today and to do so we have to provide a high quality products backed by a team of talented, qualified and committed technologists. The Gurus2go management team average over twenty years in the on-site IT services and IT Staffing Solutions industries with proven track records in customer service, project delivery and operational excellence. We leverage our collective abilities to provide a high-quality on-site technology services and IT Staffing Solutions for our clients in an industry where excellent on-site IT services and IT Staffing Solutions are, unfortunately, rare.
Gurus2go has verified that ALL of our field technicians are:
- Certified (Accredited Organizations Only)
- Passed Background and Drug Test
- Covered Fully by Insurance
- Proven Work Experience
- Reliable and Professional
Our people are our most important and best assets. Gurus2go is focused and committed to maintaining the leading on-site tech support, IT Staffing Solutions and delivery team in the North American marketplace. It is only this that allows us to provide a truly world-class on-site technology services and IT Staffing Solutions to our customers.
Find out what our world-class on-site tech support and IT Staffing Solutions teams can do for you. Send us an email or give us a call.